Teacher Support Specialist (Part-Time)

Summary

The Teacher Support Specialist works with the Regional Director, or other designated Manager, to resolve VIF teacher issues and questions in a compassionate and professional manner.  The Specialist is responsible for supervising the arrival and initial adjustment of teachers in addition to diagnosing problems and coordinating with the Regional Director or other designated Manager and other departments as needed. The Specialist also attends teacher functions such as social and regional events and works as part of the Placement team to facilitate interaction with and retention of teachers.

Essential Functions

• Manage and resolve difficult issues for teachers by diagnosing problems, managing resolutions and arranging for follow up as needed. Coordinate with Regional Director or other designated Manager, as well as School and District Personnel, and any outside agencies in order to facilitate resolution.
• Visit teachers in school setting, as necessary, to assess any instructional or classroom management problems that may arise.  Provide constructive feedback to help teacher address any issues.
• Address teacher concerns professionally and compassionately including explaining and enforcing policies clearly, managing emotional issues firmly yet compassionately and explaining the procedure and follow up for problem resolution. Ensures that management is informed appropriately.
• Visit each school, as assigned, preferably at the beginning of the school year with particular attention to the adjustment status of each initial term teacher.
• Handle all regional resignations and terminations including; documentation of resignation/termination; conflict resolution in attempt to retain position/teacher; application of VIF resignation/ terminations policy, etc.
• Assist in Placement process as needed in assigned region.
• Supervise special projects or programs that relate to Admissions, Recruitment, Placement and Support.
• Maintains careful records of all communications with teachers and district personnel

Required Knowledge, Skills and Abilities

• Computer Skills:  MS Office, MS Word, and Excel required
• Excellent organizational skills; ability to prioritize, multi-task, and follow through
• Superior oral and written communication skills
• High-level interpersonal skills and ability to work effectively as a team player.
• Ability to work compassionately, discreetly and thoughtfully with teacher issues.

Educational and Experience Requirements

• College Degree
• Former teaching or school administrative experience preferred
• Customer service experience preferred

Key Competencies

• Mature, professional who is highly energetic, self-motivated, self-directed, focused and productive, detail oriented and efficient team player.
• Work effectively within company to achieve results and foster a healthy team atmosphere.
• Bilingual (Spanish) capabilities are preferred, but not required  
• Creative, constructive problem solving and issue resolution with analytical skills

Key Measures

• Teacher satisfaction survey
• Success rate of teachers
• Renewal goal
• Demonstrated practice of responding appropriately to educator issues
• Demonstrated practice of properly documenting all interactions with educators

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